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"General Error", Receiver for Android Cannot Connect Through NetScaler Gateway
Citrix receiver general problem
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General error when trying to launch desktop - Receiver for Android - Discussions - Applicable Products
Ensure that your network connection is working properly. Alternatively, also verify that the firewall settings are not blocking the connection to Citrix update server.
There is a network connection issue when checking for update or when you click the Download option. The following error message appears if the Receiver Update install occurs at the same time as another install on the system.
Failed to load featured products content, Please try again. Customers who viewed this article also viewed. Log in to Verify Download Permissions. Information This article is intended for Citrix administrators and technical teams only. Select Advanced Preferences , and click Auto Update. The Citrix Receiver Updates dialog appears. By default, the Yes, notify me option is enabled.
Citrix Receiver Updates rollout period : Citrix Receiver Updates rollout do not happen to all users on same day or at the same time.
The delay groups are categorized as follows: Fast — Update rollout happens at the beginning of delivery period. Medium — Update rollout happens at mid-delivery period. Slow — Update rollout happens at the end of delivery period. Restart the Citrix Receiver for Windows session for the changes to take effect.
If the Receiver for Windows is running on an end-point where the Desktop Lock component is enabled, Citrix Receiver Updates is disabled.
This issue has been addressed in Version 4. The Citrix Receiver Updates functionality is not available when a user with administrator-level privileges has installed Citrix Receiver for Windows, and an individual user non-admin is accessing Citrix Receiver for Windows.
Common issue 1: Software is up-to-date : To check for updates manually, select the Check for Updates option from the Citrix Receiver for Windows icon in the notification area. When you check for updates manually and do not find any update available, it is due to one of the following reasons: No updates are available. Your account is set to a medium or slow category in the delay group. This indicates that the update rollout happens at the middle or at the end of the delivery period.
Solution : You can check for updates at a later time or wait for the Citrix Receiver Updates notification. Common issue 2: Issue when checking for update : An update check can fail for various reasons. For example: No network connection during update check. The following error message appears if there is an issue when checking for update. Solution: Ensure that your network connection is working properly. Common issue 3: Issue when downloading the update There is a network connection issue when checking for update or when you click the Download option.
Follow, to receive updates on this topic. Sign in to follow this Followers 0. James Prince 0. James Prince 0 Members 1 post. Posted June 6, Hi Guys, Hopefully you'll be able to help me diagnose this issue. About my device: Build. Share this post Link to post. Recommended Posts. Mark this reply as best answer, if it answered your question. Upvote if you found this answer helpful or interesting. Sunder Kandasamy 8. Sunder Kandasamy Enthusiast 8 Citrix Employees 18 posts. Hi James, There seems to be Certificate issue with your account.
Was there any Certificate Trust Prompt while you login? Thanks, Sunder Kandasamy.
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